Verizon’s HTC Droid Incredible Will Not Receive The Android 2.3 Gingerbread Update

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Previously we told you that there was no date for the Droid Incredible gingerbread update. Today we’re telling you that the Droid Incredible may not receive the Android 2.3 Gingerbread update after all. Of course none of this is coming from us, but rather Verizon Wireless and HTC. After not knowing a date, Verizon Wireless’ support Twitter account is stating “We have no information on a Gingerbread software release for Droid Incredible.” Add that to what Droid-Life revealed in a letter sent out by an HTC Representative, and you may have the recipe for some angry owners of the HTC Droid Incredible, who were previously told that the update would come this summer.

Oh, and here is what that letter basically said, “We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list. Actually, that’s exactly what was stated in the letter.

What are your thoughts on this? Angry or upset? Hit up the comments and let us know! I can honestly say I’m disappointed in this, but I’m hopeful that it changes. The complete letter is below for you to read over.

Dear XXXXXXXXXX,

Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.

Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

We apologise for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.

Sincerely,

Stephen

HTC

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