WordPress.com Back End Goes Down, Affects Both WordPress.com Sites As Well As Self Hosted WordPress Sites
This is one that is near and dear to our hearts since we run self hosted WordPress installations on both this site and ZoKnows.com. The good news is that the front end of WordPress sites don’t seem to be affected, but the backend of both WordPress.com and self hosted WordPress installations are another story. I had noticed all day over on ZoKnows that the dashboard was acting a little funny but it was no biggie, but by the time I got home it seems the problem had escalated. When I logged in to my admin console, it was crash a few seconds after logging me in. I tried several different things and then I could think of only one change that I had made recently and that was replacing the WP-Stats plugin with Jetpack which is a new plugin from Automattic that combines the functionality of several different plugins into one. It was a welcome addition but ultimately it was what was causing my backend to crash.
Both WP-Stats and Jetpack talk to the WordPress API which is having issues, thus when they attempt to make those calls it creates what could be called a critical error and the dashboard fails. I haven’t tested it but this probably means that if you have a self-hosted WordPress site and you are using any plugin that talks back to WordPress.com then you are probably experiencing issues. The quick fix is to launch your wp-admin page, then quickly hit the plugins tab and deactivate any and all plugins that talk back to WordPress.com. This was the answer for us, after we deactivated WP-Stats and Jetpack the backend became stable again and we have been working ever since. For once it seems self hosted WordPress users get the best of a bad situation. If your site is hosted at WordPress.com then that’s another story and you are pretty much at the mercy of Automattic as to when you might be able to regain full access to your dashboard, though based on their official Twitter the dashboards on WP.com are back up in a read only fashion. For self hosted sites like ours we are still waiting and they don’t seem to have any timeline on when the issues might be resolved and dashboards will be back to normal.
We know the folks at Automattic are working hard to get this resolved, but that doesn’t mean this doesn’t suck in the meantime. Just to end the rumors, Automattic says that these issues are NOT the result of any kind of hacking or DDOS attack. How is your site doing, are you hosted at WordPress.com or self hosted? Anybody found any other fixes on self hosted WP sites? Are you experiencing the issues that we described, if so did our recommendation help stabilize your backend at least? Oh any apps you use to interact with your site such as publishing or stat apps on your phone won’t work either until they get this fixed. Let us know in the comments.