Billing Mishap May End Up Costing Verizon Wireless Over $90M, Refunds On The Way

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Almost all of us have accidentally pressed the Internet key on our phones when we didn’t mean too. If you are a Verizon customer, then you may have been wrongly charged for those mishaps and Verizon wants to make it right. This is an interesting development since the Federal Communications Commission has been investigating complaints from VZW customers over what most claimed were falsely applied data charges.  Whether Verizon made this move to head off a possible lawsuit on this same subject by the FCC that could have cost them substantially more, we will never know, but as a current Verizon customer I never argue with refunds.

Today, Verizon Wireless issued a statement about the details behind the refund. The short story is that over the course of the past few years, Verizon has wrongfully charged over 15 million customers. According to the statement, in most cases the credits are only in the $2 to $6 range, but they did note that some will receive larger credits or refunds. Now I know you may be saying, I used to be with Verizon, what about me? They have you covered too, all former customers affected by the billing error will be mailed refund checks.

Verizon said that as they reviewed customer accounts they discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones.  The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges.  Verizon says they have addressed the issues to avoid unintended data charges in the future.

As you can tell most of this stems from a time far gone when most of us didn’t have smartphones, about 3 years ago – lol. These days those phones come with mandatory data plans to avoid an issue as this. I guess all we can say is be on the lookout for your refund.

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Lorenzo Winfrey

Lorenzo Winfrey

Editor-In-Chief at ZoKnowsGaming
I am the Co-Ceo of DLT Digital Media. We are a company that is focused on developing new and innovative web properties in addition to developing WordPress based web sites for others. But before I was all that, I was a gamer.
Lorenzo Winfrey