On the heels of Google’s new consumer-based Instant(TM) technology, Vivisimo today unveiled Intelligent Auto-Completion, one of its new upcoming features debuting in Velocity 8.0 for employees and customer end-users. The real-time technology enables users’ quick, intuitive, and efficient access to an organization’s data by displaying suggested search terms based upon a partial query, a user’s profile, and the organization’s information optimizing goals.
“While Google.com is meant for consumers, Vivisimo’s Velocity platform is the technology of choice by employees who need more than just a list of results, but also contextual insight in order to accomplish the responsibilities of their job,” said Tracey Mustacchio, Vice President of Marketing for Vivisimo.
By equipping an organization with the power of Intelligent Auto-Completion, Velocity 8.0 provides project managers greater control of an organization’s Information Optimization strategies. To do this, Velocity utilizes user or employee profiles to return only the most relevant and contextual results.
A couple examples of Auto-Complete in action:
- Customer service: Provides representatives with quick access to solutions and messaging to a rapidly developing product problem, in real time.
- Sales Enablement: Empowers a sales force with relevant knowledge and insight concerning their specific regional responsibilities, in real time.
Most consumers may have never heard of Vivisimo, but make no mistake, your favorite company has, and we can only hope that this will allow them to provide even better customer service and product innovation.